Trying to format new ‘My Passport’ backup on iMac Desktop running Sierra Ver. 10.12.Am following ‘Welcome to WD Support’ website directions and get to step 4, erasing files, but it is not clear whether one or all files are to be erased, and when attempt to erase the first (Mac OS Extended Journaled) just keep getting response ‘Erase process has failed. Click Done to continue’.
The WD My Passport gets its power from the Mac and the drive’s LED light will start flashing as it powers up. Look for the External Hard Drive Icon on your Desktop. Or your Mac may give you a message asking whether you would like to format the WD My Passport drive. If your Mac has asked that question select Yes.
On clicking Done just get returned to the former Erase screen in step 4. This is whether I retain ‘My Passport’ or enter new name in Name field.Can someone clarify process for me.Thanks. Have now successfully formatted ‘My Passport’ backup.With some local technical guidance I was able to determine which Drive to select and which Mac Journal to erase.HI ROBERT,I have a similar question: Dying to know which Mac Journal to erase format)?? The Left most or the indented one? The directions are sketchy about that.Second question: did the format erase the software and if so where did you find the software to re-install?and one more question if I may: Does the software have a cloning feature? I would like to make a bootable copy of my iMac and integral (wrong word probably) copies of new and changed files.
Hi LilBang,The drive that I selected was the left-most (WD My Passport )And the journal was Mac OS Extended (Journaled).The person assisting me suggested we opt for the encrypted version, (requiring a password), but you may not want this.Formatting didn’t erase any software to my knowledge, so you shouldn’t need to re-instal.Not sure about a cloning feature - however there’s a lot of information on the net about this.If you search under 'WD external hard drive software cloning” you’ll find multiple listings.Regards,Robert.
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January 2023
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